Return Policy Overview
At Fashioni, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we offer a hassle-free return policy to ensure your satisfaction.
📋 30-Day Return Window: You have 30 days from the date of purchase to return items for a full refund or exchange.
Eligible Items for Return
The following items are eligible for return:
- Unused items in original packaging
- Items returned within 30 days of purchase
- Items with original tags and labels intact
- Items in resalable condition
- Defective or damaged items (with proof)
Non-Returnable Items
The following items cannot be returned:
- Items purchased more than 30 days ago
- Used or worn items
- Items without original packaging
- Items with missing tags or labels
- Personalized or custom-made items
- Clearance or final sale items
- Digital products or downloads
Refund Process
Timeline
- Inspection: 3-5 business days after we receive your return
- Approval: We'll notify you of approval or rejection
- Processing: Refunds are processed within 5-7 business days
- Credit: Refund appears in your account within 5-10 business days
Refund Amount
Your refund will include:
- Full product price
- Original shipping cost (if applicable)
Your refund will NOT include:
- Return shipping costs
- Restocking fees
- Taxes (if applicable)
Defective or Damaged Items
If you receive a defective or damaged item, we'll make it right! Here's what to do:
- Contact us within 7 days of receiving the item
- Provide photos of the defect or damage
- We'll arrange a replacement or full refund
- Return shipping will be covered by us
💡 Tip: Keep your original packaging and documentation for at least 30 days after purchase to ensure smooth returns.
Exchanges
Want to exchange an item for a different size, color, or product? We make it easy!
- Exchanges are free within 30 days of purchase
- Contact our support team to initiate an exchange
- We'll send you a prepaid return label
- Once we receive your return, we'll ship your new item
Need Help?
Have questions about our return policy? Contact us:
- Email: support@atkbazaar.com
- Phone: +1 (555) 123-4567
- Hours: Monday - Friday, 9 AM - 6 PM